Freemans Event Partners

I’d like to share some positive feedback about a lovely experience I had today at the Wembley Stadium Fanzone bars. I was ordering three half pints with my two friends when I was unexpectedly charged around £20 after tapping my card. It immediately felt like something wasn’t quite right, and when I checked the digital menu behind the bar, it seemed to confirm my suspicion. When I raised this with the member of staff who served me, she was polite but understandably not fully confident in the pricing and initially assured me the amount was correct. At that point, Rafferty stepped in to help in a calm, friendly, and very professional manner. She politely asked me to explain what had happened and took the time to carefully review the transaction. She quickly identified the issue, confirmed the mistake, and together with the team member, apologised sincerely. She then patiently processed a refund and re-did the order correctly, making sure everything was sorted properly. What really stood out was how respectful, calm, and helpful she was throughout the interaction. She went above and beyond to resolve the situation and made what could have been a frustrating moment feel completely taken care of. A real credit to the Wembley team—thank you for the excellent customer service.

What an absolutely fantastic experience! I attended the England vs New Zealand rugby match at Twickenham a couple of weeks ago and went to the Union 15 bar. David Day, Jake Denton, Luke Buckle, Mo and all the staff could not of been more helpful, and accommodating to make the day so special. They even made sure England won! I highly r3commend visiting Union 15 on match day as it's a cracking atmosphere. Thanks again to all involved. Theo

This has brought my Christmas spirit back thank you to all the staff for such a amazing experience I want to especially thank Evie , Daniel , KC and Jacob for them going the extra mile for my partner and myself . As soon as we arrived Evie’s energy lit up the room and she greeted us with a big smile saying merry Christmas singing and dancing . I got a personal tour around the enchanted forest and showed me where everything was from Daniel . KC’s customer service was outstanding . Jacob even offered his own personal hand warmers to my partner as her hands were cold . I don’t feel like the staff here go to work for the money I feel like they all genuinely love there job . the energy the staff bring to the room is genuinely magical.

Shocking experience at your Bar this evening at Quarry Bank!! On YOUR drinks menu with prices. (Overpriced to begin) Draft 1664 kronenbourg £6.80 Pint Packaged Can 1664 kronenbourg £5.75 440ml Can of rose wine 187ml £7.50 ! So I ordered a Pint & can of rose wine. Total £14.30 Then get handed a 440ml Can of 1664 so I then question the girl who served me, saying I asked for a pint she then said we don't have Draft its cans only! So I said well you have charged me for a pint @ £6.80 not the £5.75 for the Can to which she replied its all charged at £6.80 to which a lad then came over & asked if I wanted a refund to which i said yes because I'm not being ripped off paying more for less. I then got messed around off the lad saying I would need my debit card for the refund (which i didn't have as paid on my phone) Eventually after not backing down he refunded back onto my fone. Shocking service. And I won't go into the £7.50 for marshmallow on a stick stand!

Attended Gloucestershire Vintage & Country Extravaganza yesterday. Waiting in a queue for a much needed coffee, had actually searched for a proper coffee stand rather than just a food outlet as from experience you get better quality. Stood in the queue, bearing in mind the show had only been open just over an hour, the owner (I later established) Mary was ranting about people paying by card payments, having to pay tax and then the feeds for card machines & taxed again, why people can’t pay cash … it was a rant & a half. Is she on some sort of tax fiddle where she isn’t declaring all her cash??!! Yes there is a sign that says "cash preferred" but that isn’t "Cash not accepted". Once I got to the front of the queue she was STILL ranting. My husband, absolutely disgusting how she was speaking walked off saying he wasn’t putting money in their pocket if that’s their customer service, I stayed as I really needed a coffee. Another member of the team who was pleasant, asked what I would like as "Mary" was still ranting, I asked if it was ok to purchase using a card or if I was going to get a lecture? She was still being vicious (Mary) & then turned to me as said "Go buy your can of coke elsewhere" … she had no idea what I was wanting to purchase. Told me she didn’t want my custom! So I did walk off, not before telling her that it is customer choice how to pay & that I work in a service industry so money is money. I walked to the next van which was advertising as food, who also sold coffee to establish that it was the same company. They were really pleasant & I thanked them for their great customer service as the van next to them was awful, they asked which member of the team and when I pointed her out they said "Oh, that’s Mary" so I asked who the owner of the company was so I could write a letter of complaint to be told she was the owner!! Perhaps Mary needs to take some lessons in customer service from her team! What a horrible, vicious woman - I do hope that she is NOT booked for future events as this is totally unacceptable. To be clear, I am a Director of Sales within hospitality & if anyone in my team ever spoken to a customer like that they would be in front of HR immediately- unfortunately when you have owners of companies like this, they really should shut up sop & go work in a role that is not customer facing - oh & most definitely declare all their takings to the tax man!!!