Western House Hotel

Last minute overnight stay to be closer to the ferry. Our friends who also stayed share our view. An exceptional quality hotel. Great location and wonderful entrance into the foyer and reception area. Cannot fault staff, accommodation and food. Evening meal and breakfast were superb. We’d just travelled from a so called 4 star in Fort William. The differences in standard were huge. The staff should be very proud of how they represent this wonderful hotel. Hopefully get back at some point for a longer stay.

We only dined here for Sunday lunch. One of our two favourite restaurants in Ayrshire, the other being The Blair. Excellent roasted lamb with all the trimmings, and it was no bother for the chef to make me Eton Mess without the meringue. Excellent service from the staff. Always feel well looked after here.

I stayed over the weekend (Sat 11 - Sun 12 July) to attend a family wedding nearby. The 'main' house of the hotel is lovely. Staff are friendly and welcoming. The grounds and gardens are very well kept. When I got to my room it smelled so badly of smoke. I complained and they sent someone from 'housekeeping'. This person wasn't, they were clearly from the maintenance team. They said they couldn't smell anything. I had 2 other people from my party come to the room and they both said the smell was terrible. General cleanliness of my room was bad. Huge stain on the carpet outside the bathroom and one of the pillowcases was stained. Bed was extremely lumpy and uncomfortable. Noise from other guests, the carpark, the nearby road and seagulls made for a terrible nights sleep. WiFi is also very weak. The breakfast, however, was good. Very well laid out and lots of choice. Overall, I was extremely disappointed with this hotel. Given the cost, even for just one night, I would not recommend this hotel to anyone.