Macdonald Crutherland House and Spa

Rated 5 out of 5 stars Great staff, excellent service. Lovely experience overall. Lesley & Chris My husband and myself stayed for two nights this past weekend. The reason for our stay was due to us having a funeral tea organised at the hotel for Saturday. Our experience was excellent. The bedroom was comfortable, reasonably equipped, a little dated, but very clean and overall absolutely fine. Food in the bar was really delicious and service was good despite the staff seeming to be thin on the ground. Their services were in demand, but they smiled, remained hospitable and friendly. We had our springer spaniel who was made most welcome, as of course were we. The staff shone. Regarding the funeral tea, there was nothing to find any fault with. Plentiful tasty food, tea, coffee, and prompt bar service to our private conference room where we were well accommodated for the event. Staff in particular we want to give a shout out to are Jackie, Molly, Sammy and the bar man on Sat evening.

I was disappointed with two aspects of our recent stay at the Crutherland Hotel. Firstly, when we arrived, we were given an upgraded room. At no point were we informed that there would be an additional charge for this upgrade, nor did we agree to pay any extra. It therefore came as a surprise when, upon checking out, the receptionist advised us that we were required to pay for the upgrade and claimed that we had agreed to it. This was simply not the case, and we feel the charge was not communicated clearly or transparently. Secondly, the breakfast was extremely disappointing. The quality of the cooked items was very poor. In particular, the sausage, potato scone, and black pudding were so unappetising that we were unable to eat them. Breakfast is an important part of the hotel experience, and unfortunately it fell well below the standard we would expect. I was also planning to book 10 rooms at the hotel in August for my husband’s birthday celebration, but following this experience, I will no longer be proceeding with that booking. Overall, while there were some positive aspects to our stay, these issues significantly affected our experience. I hope the hotel will review its procedures regarding room upgrades and improve the quality of its breakfast offering.