milsoms Kesgrave Hall

We had a wonderful experience at Milsoms, Kesgrave Hall. The location is absolutely beautiful, with stunning grounds and a lovely terrace that made the whole setting feel relaxed and luxurious. The food was absolutely stunning — every dish was fresh, full of flavour, and clearly made with high-quality ingredients. Everything we tried was delicious and beautifully presented. The service was excellent throughout. The staff were attentive, professional, and very smart, making us feel well looked after from start to finish. A fantastic venue for a special meal or occasion — we will definitely return.

Went for drinks and as it was a nice day sat outside. As we weren't eating the only area we could sit were at some white plastic table and chairs. And for somewhere that I would say prides itself on style and comfort these chairs were not very comfortable and they were also very small. I almost didnt sit down as was scared I may not have been able to get out.

One of the worst restaurant experiences I have ever had. I visited this restaurant with my family and friends expecting to enjoy a pleasant meal together. Instead, we were treated in a way that left us extremely disappointed. We were a group of around 10 people, and I simply wanted to order food for myself. To my surprise, we were told that the entire table had to order. I have never experienced anything like this before. Every customer should have the freedom to decide whether they want to eat or not without being pressured or forced into ordering. What made the situation even worse was the attitude of the staff. From management to the team on the floor, we felt unwelcome and poorly treated throughout our visit. Rather than making us feel valued as customers, it felt as though our presence was an inconvenience. Customer service is the foundation of any successful restaurant, and unfortunately this place failed badly in that regard. Respect, professionalism, and basic hospitality were completely lacking during our visit. After spending time and money at many restaurants over the years, I can honestly say this was one of the most disappointing experiences I have encountered. Based on how we were treated, I would not return and cannot recommend this restaurant to others. Very disappointing.