DoubleTree by Hilton Woking

Friendly efficient staff. I was really early due to having a lunch booked in London for 1pm. Even though I asked if I could just leave my case the Receptionist found me a room that was ready and it was a deluxe room on the 6th floor (I love a high floor!). Room was great, spacious, clean and quiet. When I came back later the restaurant/bar staff were also smiley, friendly and efficient. Will definitely stay here again, great value for money, about a 15 minute walk to the station, lots of nearby shopping, cafes, restaurants and pubs.

The hotel itself is modern, clean and well presented, with good quality fixtures and fittings throughout. The location is convenient and the rooms were comfortable enough for our overnight stay. Unfortunately, what really let the experience down was the level of customer service. We stayed on a busy Saturday, and I completely appreciate that hotel staff can be under pressure, but basic courtesy costs nothing. On arrival, the first member of the reception team came across as unfriendly and unwelcoming. Thankfully, a second member of staff, who I believe may have been a supervisor, stepped in and handled the situation much better, which helped recover the experience somewhat. However, the same issue continued on departure. I simply asked for directions from reception to the car park and was met with a rather abrupt response of "over there, turn left at the lift", delivered in a tone that made me feel as though I was asking a silly question. There was no "thank you for staying", "hope you enjoyed your stay", or even a simple goodbye. The hotel has plenty going for it, but hospitality is about people as much as it is about rooms. A smile, a please, a thank you, and a friendly farewell can make all the difference. Unfortunately, that was missing during our stay.

Stayed here for a wedding in the Woking area and the staff were sweet on arrival, the WARM complementary COOKIE was delicious and the room was clean and had everything we needed for a nights stay. I’ve stayed at many DoubleTree hotels in my time and will continue using them as they’re affordable and always in a great location.

I would like to share my sincere appreciation for Mr. Dobrin, the Reception Manager at DoubleTree by Hilton Woking. I was running a promotion in one of the meeting rooms, and from start to finish, Mr. Dobrin was absolutely outstanding. He was extremely friendly, professional, and welcoming to all of my customers as they arrived. He greeted everyone with warmth and courtesy, creating a fantastic first impression for my event. What truly stood out was his kindness and attention to detail. He even offered complimentary cookies for the children, which was a lovely gesture and very much appreciated by the families attending. Several of my customers personally commented on how polite and gentlemanly he was. His professionalism and positive attitude made a real difference to the success of my conference. Thank you, Mr. Dobrin, for your exceptional service and for representing the hotel so brilliantly.