Seagoe Hotel

I recently stayed at the Seagoe Hotel in Craigavon, and it was a pleasant experience overall. The room offered good space, making the stay comfortable and relaxing. The breakfast was also very good, with a nice selection and quality that set the day off well. The hotel has a welcoming atmosphere, and based on my stay, I would definitely recommend it to others looking for a comfortable and enjoyable visit in the area.

Lovely hotel. Great food. Rooms delightful. Helpful friendly staff. The only negative....if they are running a bottomless lunch event....the bar is almost fully booked....very difficult to get seated in the upstairs bar...if you want to watch sport....the upstairs bar is the only place they have TVs.....I had to go into Portadown to see the last Ireland 6 nations game....make your own mind up as to whether you think this is fair or adequate....but great hotel otherwise.

We decided to stay at the Seagoe for our anniversary and are extremely pleased. The staff left us a plate with treats that wrote Happy Anniversary, and this little detail made the stay so much more special for us. We decided to use the superior suite, and it is genuinely such a nice and spacious room. The atmosphere in this hotel is amazing, and the staff are nice and accommodating. Would recommend this to everyone and will definitely be back again.

I had my wedding reception at the Seagoe last week. ONE WEEK beforehand I received an email from the Sales Manager, Zara, to say that a lot of things that I had agreed with them was no longer possible because I had booked a party package and not a wedding one, but back when I first booked the event I had asked if it would be possible for me to bring stuff over the night before for them to set out for me and Zara herself replied saying ‘Of course, that is no problem’. I was also told that there was another event happening the same day which they deemed as a priority over my event. I think if they can’t give 100% effort to every event that they shouldn’t be hosting so many in one day. I was made to feel like my event wasn’t being taken seriously because it was more intimate, but at the end of the day I paid a lot of money just like any other customers there that day! I emailed back and forth with Zara but she came across cold and uninterested and then the final email I sent before my wedding, I never received a reply. There seems to be no communication between the staff responsible for planning events and they caused me extra, unnecessary stress a week before my wedding.

Worst Hotel Experience Ever (Seagoe Hotel) I honestly cannot believe the treatment I received at Seagoe Hotel. This was by far one of the most horrible and stressful experiences I have ever had in any hotel, and I will never return, not even for a free night stay. I was attending a wedding and unfortunately the wrong date was booked(by the hotel), which can happen, but the way the situation was handled was absolutely disgusting. Instead of showing understanding or trying to help, the manager Surenda was rude, dismissive, arrogant and threatening, with absolutely zero empathy or customer service skills. I was there with a baby, clearly distressed, and rather than helping in any way, he told me to basically go and look for somewhere else to sleep, saying he was not going to help me. Imagine being told that while holding a baby, late at night, in an unfamiliar area. Completely heartless. What made it even worse is that the situation escalated so badly that the police were called to resolve the matter — all because the manager refused to take any ownership or handle the situation like a professional adult. I was even threatened to be kicked off the premises, despite being there for a wedding event. It was humiliating and unacceptable. To make matters worse, the next morning the restaurant experience was just as bad. The restaurant staff refused to serve me breakfast, even though I arrived 15 minutes before breakfast finished. I was spoken to like I was an inconvenience and told to just "go get the buffet" because I was "late." The buffet was cold as ice, completely unappetising, and clearly left sitting. What shocked me most was that Caucasian guests arrived around 11:00 and were still given breakfast cards and allowed to order with no issues or questions, while I was treated like I didn’t matter. Absolutely unbelievable and extremely uncomfortable. The only positive thing I can say is that the two girls at reception were kind, understanding and professional, and they deserve credit. But unfortunately, they are not the ones running the place. This hotel is a disgrace when it comes to customer service. If you value respect, fairness, professionalism, or basic human decency — stay away from Seagoe Hotel. Horrible, horrible service. Never again.